Privacy Policy

At Ranovaa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website.

1. Our Approach to Security

Ranovaa follows secure practices to protect customer information and provide a safe online shopping experience. We use secure systems and trusted payment gateways to help protect your data during transactions.

2. Information We Collect

We may collect the following information when you browse, create an account, or place an order on our website:

Name, email address, phone number, billing address, and shipping address
Order details, purchase history, transaction records, and pricing details
Payment-related information processed through secure payment partners
IP address, browser type, device information, operating system, and website activity
Customer support communication, emails, complaints, inquiries, and feedback
Optional information shared through surveys, forms, or promotional activities

3. How We Use Your Information

Your information may be used for the following purposes:

To process and deliver your orders
To provide order confirmations, shipping updates, and customer support
To improve our website, products, services, and shopping experience
To personalize your browsing and shopping experience
To send promotional offers, new launches, and service updates, where permitted
To prevent fraud, improve security, and comply with legal requirements

4. Sharing of Information

Ranovaa does not sell, trade, or rent your personal information to unauthorized third parties. However, we may share necessary information with trusted partners such as delivery companies, payment gateways, technology providers, customer support tools, and service providers involved in order processing and delivery.

5. Payment Security

Payment information is processed through secure third-party payment gateways. Ranovaa does not store sensitive card details such as CVV or complete card information on its servers.

6. Cookies Policy

Our website uses cookies to improve browsing experience, remember preferences, maintain cart and wishlist features, analyze website performance, and personalize content. You may disable cookies through your browser settings, but some website features may not work properly.

7. Marketing Communication

By using our website or placing an order, you may receive order updates, delivery notifications, product information, customer support messages, and promotional communications through email, SMS, WhatsApp, or calls. You may opt out of non-essential promotional communication at any time.

8. Data Retention

We retain customer information only for as long as necessary to complete business, legal, tax, accounting, security, and customer support purposes.

9. User Rights

You may contact us to update, correct, or request information about your personal data. Registered users may also manage account information and communication preferences.

10. Third-Party Links

Our website may contain links to third-party websites, tools, or platforms. Ranovaa is not responsible for the privacy practices or content of external websites. Users are advised to review third-party privacy policies before sharing personal information.

11. Children’s Privacy

Our website is intended for general users and is not designed to collect personal information from children knowingly. If any such information is found, we may delete it from our records.

12. Policy Updates

Ranovaa may update this Privacy Policy from time to time due to business, legal, or operational changes. Customers are encouraged to review this page periodically for updates.